Refund policy

Damaged Deliveries

We must be notified with 72 hours of you receiving your order of any damaged item. Please email us at sales@ImperialMats.com with pictures of the damage and your order information.

Defective Returns

Defective Products returned for a refund will be credited to your original form of payment less any cost we incurred in connection to shipping your product to you, regardless of any amount you may have been charged including promotional "Free Shipping" If the item is being returned as “defective”, it will be fully tested upon return. If no defect is found, an automatic restocking fee as follows. 5% new unopened items. 20% for items that have been opened and/or used.

Non-Defective Returns

Items cannot be returned without the original packaging. Non-defective products returned to us for a refund will be credited to your original form of payment less any cost we incurred in connection to shipping the product, regardless of any amount you may have been charged including promotional "Free Shipping". The original shipping cost will be calculated and deducted from the refund amount. All items returned for a refund will be assessed an automatic restocking fee as follows. 10% for items sold as new. These fees apply unless the item is defective, damaged, or you received the wrong item.  Items returned incomplete (missing original packaging or missing items will be denied for return).

Packaging Your Return

Returned merchandise must include all factory packed accessories in the original box, all original packaging and with all UPC and Bar Codes intact. Items cannot be returned without the original packaging.